A study by ManageEngine found that more and more non-IT workers have to perform IT-related tasks in the workplace as companies push to decentralize their IT operations.
The survey suggests that 74% of IT decision makers surveyed have already decentralized their IT structures, 10% above the global average. As a result, almost all (99%) companies have at least one department that runs their own applications using low- or zero-code platforms such as help desk software and remote access tools.
While some companies believe that maintaining IT security and quality will be a challenge in the future, it has already become clear how Machine Learning (ML) and Artificial Intelligence (AI) will play their part in the organisation’s IT development.
Using AI and ML in business
More than half (52%) of the business decision makers in the report have already invested in AI to automate certain tasks, while a larger percentage (55%) have turned to AI to prevent cyber attacks. For comparison, this is just 4% of companies that have not invested in AI or ML at all.
However, creating your own solutions is not without its own challenges. Lack of training, technical knowledge and the evolving nature of technology are cited as major obstacles to better adoption of technology in the workplace.
The report concludes: “The spread of technology in organizations has increased the technical proficiency of non-IT workers – but not to the extent that they would have been able to do without IT.” Almost half of all companies still rely on internal IT departments to get jobs done, while a third still outsource some work to external agencies.
Nevertheless, all the figures suggest that IT decentralization is having a positive impact on businesses, with staff development and business growth at the forefront of this new technological age.